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Welcome to BPO services
We at Phoenix Login understand your business and provide end-to-end solution and are catering to the entire supply chain including :
Service Providers (Internet Service Providers, fixed line, wireless, data services, cable & satellite services provider, Integrated Communications Providers -ICPs)
Telecom Original Equipment Manufacturers (OEMs)
Technology vendors including hardware, software and services
Our suite of service offerings cater to the entire value chain including sub-processes such as Technical helpdesk, Support and Customer care services on one side and back office services across the revenue cycle of Fulfillment, Assurance and Billing on the other.
Key Verticals
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Market Research
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Banking
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Tech Support
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Telecom
Key Services
For the OEMs and service provider space our portfolio of services are as follows:
• Technical assistance center
Technical Helpdesk :
- Installation & Activation
- Service configuration
- Technical query resolution
- Solutions to known/documented problems
IT Helpdesk services
Remote IT/Network Management :
• Performance monitoring & testing of Network configuration
• Managed services for hosted applications
Customer Care
Billing
Account management
Service Quality Management
Return material authorizations
Inbound sales
Collections/Call backs
• Back Office services
Fulfillment
• Order management/ processing
• Service provisioning
Assurance
• Client communication
• Life time Account/Service management
• Inventory management
Billing
• Account billing/Invoicing
• Revenue assurance
• Interconnect revenue assurance
• Fraud management
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