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Welcome to BPO services

We at Phoenix Login understand your business and provide end-to-end solution and are catering to the entire supply chain including : 

Service Providers (Internet Service Providers, fixed line, wireless, data services, cable & satellite services provider, Integrated Communications Providers -ICPs)
Telecom Original Equipment Manufacturers (OEMs)
Technology vendors including hardware, software and services
Our suite of service offerings cater to the entire value chain including sub-processes such as Technical helpdesk, Support and Customer care services on one side and back office services across the revenue cycle of Fulfillment, Assurance and Billing on the other.

Key Verticals

  • Market Research
  • Banking
  • Tech Support
  • Telecom

Key Services  

For the OEMs and service provider space our portfolio of services are as follows:

  Technical assistance center  

      Technical Helpdesk :
     -  Installation & Activation  
     -  Service configuration  
     -  Technical query resolution 
     -  Solutions to known/documented problems

      IT Helpdesk services 

      Remote IT/Network Management :
    Performance monitoring & testing of Network configuration 
    Managed services for hosted applications 
   
      Customer Care 
       Billing 
       Account management 
       Service Quality Management 
       Return material authorizations  
       Inbound sales  
       Collections/Call backs

     Back Office services 

       Fulfillment 
    Order management/ processing 
    Service provisioning 
     
       Assurance 
    Client communication 
    Life time Account/Service management 
    Inventory management

       Billing 
    Account billing/Invoicing 
    Revenue assurance 
    Interconnect revenue assurance 
    Fraud management

  New Product 
  Development
  Product Tools
  Product Customization
..................... More

 Accounting Geniee-
  Aparte
  
ClubMed
  e-Scholar
  e-Athithi
  BankCoSol  ........more

  key Verticals
  Key service
s
  Technical Helpdesk
  Customer Care 
  Fulfillment
  Assurance
  Billing 
................more

 

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